Frequently Asked Questions
Do you ship internationally, and how long does delivery take?
Yes, Elmore Gold is a globally recognized skincare brand exporting to over 20+ countries across the Middle East, Africa, and the Central Asian Countries. International shipping typically takes 25 to 40 business days, depending on your location and the shipping method selected at checkout. A tracking number will be emailed to you as soon as your order dispatches.
Will I have to pay international customs duties or taxes on my order?
Depending on your country's import regulations, your package may be subject to local customs duties, VAT, or import taxes upon arrival. These charges are determined entirely by your local government and are the responsibility of the recipient.
Are Elmore Gold products cruelty-free?
Yes, we are deeply committed to ethical beauty standards. Elmore Gold is a 100% cruelty-free brand. We do not test our finished products or individual ingredients on animals at any stage of development, nor do we ask third parties to do so on our behalf.
Is the Elmore Gold Facewash suitable for sensitive and acne-prone skin?
Yes, our facewash is formulated to gently cleanse without stripping the skin of its natural moisture barrier. It effectively removes dirt, excess oil, and impurities while utilizing soothing ingredients that make it safe and gentle enough for daily use on sensitive, oily, or acne-prone skin types.
What is the difference between the Elmore Gold Lotion and the Elmore Gold Cream?
The main difference lies in texture and depth of moisture. The Elmore Gold Lotion has a lightweight, fluid consistency ideal for daytime wear, humid climates, or normal-to-oily skin types. The Elmore Gold Cream features a richer, more intensive formula designed for deep overnight skin repair, dry climates, or skin needing an extra boost of hydration.
